How do membership types work and how do I set them up?

High trek pos supports several membership types, each designed for different business models. This FAQ explains season pass memberships, subscription memberships, and in‑progress memberships, along with setup steps, discounts, communication, and redemption rules.

Season pass memberships allow customers to receive free or discounted access to products and services for a defined period—such as a month, season, six months, a year, or a recurring timeframe. When the membership expires or is canceled, the membership code stops working.

Common uses

• Zoos
• Paintball fields
• Laser tag centers

How do I set up a season pass membership?

Step 1: open membership settings

Go to admin tools → membership → types Click create season pass membership.

Step 2: define basic details

• Retail name
• Button name
• Retail price
• Standard product fields

Step 3: choose the membership time period

You can choose:

• Start at time of purchase
• Start on a specific date

Tip: Starting at purchase with a fixed duration (30, 90, 180, 365 days) requires less maintenance.

Step 4: add events or gate admission (optional)

Most operators skip this and instead use discounts and entitlements later.

Step 5: require photo

Enable photo requirements if your venue uses photo ID verification.

You can create multiple membership product variations using bundle components:

• Child
• Adult
• Senior
• Infant
• Two‑pack
• Family pack

These products all connect back to the same membership sku.

Create discounts and benefits associated with the membership, such as:

• 10% off merchandise
• 15% off food and beverage
• 20% off companion tickets

Promote these benefits in your cart and on your website.

Create a custom email with setup instructions. Include:

• Order id
• Steps to create customers
• Steps to assign memberships
• Photo guidelines
• Tips for saving the digital membership qr code

Customers use the membership management portal to:

• Complete waivers
• Assign memberships
• Upload photo ids

Employees can upload photos if needed.

How do customers redeem memberships?

In‑store bookings

• Pull up the customer in the pos
• Or scan their membership qr code
• Verify identity using the photo on file
• Upload a photo for first‑time visits
• The booking pop‑up shows related memberships for scheduling multiple people

To allow online booking:

1. Enable allow online booking in the membership type
2. Go to admin tools → carts → categories & products
3. Click add category shortcut
4. Select add book membership visit

Customers also receive an email with a link to schedule visits.

This works only if the membership is tied to timed events.

Subscription memberships use recurring billing to remain active. The recurring cost is the product price.

Common uses

• Climbing gyms
• Community fitness centers
• Kids play centers

Setup is similar to season pass memberships, with additional billing steps.

1. Go to admin tools → membership
2. Find the member
3. Click edit or cancel

All recurring billing customers receive an email 5 days before rebilling (required by visa/mastercard).

You can also:

• Click group waiver: manage link
• Click order management
• Click cancel subscription

Customers cannot cancel the first month online. Later, a cancellation link appears in the membership management tab.

When migrating to high trek pos:

1. Place an order for the customer at 100% discount
2. Modify the membership expiration date to the correct end date

If someone leaves, you can modify the expiration date at any time to deactivate the membership.

Recurring memberships can only be purchased on the subscription cart, which presents the correct subscription policy and handles rebilling.