How do I set up operating hours for my business?

This tutorial explains how to create or update operating hours for your venue. Operating hours determine when your business is open and when tickets can be sold. Setting these correctly ensures all products, services, and events follow your active schedule automatically.

Here you ca watch the Operating Hours Setup video.

High trek pos uses a flexible, three‑layer system for managing business hours:

1. Default hours (baseline schedule)

Default hours act as your long‑term, ongoing schedule. They continue indefinitely, so you don’t need to manually add hours for future months or yearso

Use default hours for your standard, year‑round operating times.

2. Profile schedules (seasonal or recurring variations)

Some businesses operate differently depending on the season or time of year.

Examples:

• Winter hours
• Summer hours
• School‑year vs. holiday schedules

Creating profile schedules saves time because you can reuse them every year without rebuilding your hours from scratch.

3. One‑off exceptions (single‑day changes)

These are used for special situations such as:

• Holiday closures
• Inclement weather
• Special events
• Reduced hours for maintenance

One‑off exceptions override default and profile schedules for specific dates.

Navigate to:

Admin tools → operating hours

From here, you can:

• Set default hours
• Create seasonal profiles
• Add one‑off exceptions
• Review your full schedule at a glance

Correct operating hours ensure:

• Tickets are only sold during active business hours
• All products follow a unified schedule
• Seasonal changes are easy to manage
• Holiday or weather closures are applied instantly
• You avoid editing each product individually

This system keeps your operations consistent and reduces manual work.