How do I prepare for an internet outage at my venue?

High trek pos is cloud‑based, so preparing for an internet outage is essential. A brief outage can disrupt sales, admissions, and operations if you don’t have a backup plan. Fortunately, the equipment needed is inexpensive—usually under $75—and the setup takes less than an hour.

Don’t risk downtime. A small amount of preparation ensures your venue can stay operational even if your primary internet fails.

The following items are recommended for any venue using cable, fiber, dsl, or satellite internet. These devices allow you to quickly switch your entire network to a manager or employee’s mobile hotspot.

This plan does not help during a power outage.

TP link access point (~$50)

Used to connect your router to a mobile hotspot during an outage. Product link: https://www.amazon.com/TP-Link-Wireless-Beamforming-Multi-SSID-TL-WA1201/dp/B08SBXVSF3/

TP link 8‑port switch (~$20)

Only needed if your router requires multiple ethernet connections. Product link: https://www.amazon.com/TP-Link-Gigabit-Ethernet-Network-Switch/dp/B00A121WN6/

Step 1: configure the access point

Set up the access point to connect to a predefined wifi ssid and password. Write the ssid and password clearly on the device for emergency use.

Step 2: simulate an outage and test failover

If your internet goes down:

1. Turn on a mobile hotspot
2. Set the hotspot ssid and password to match the access point
3. Plug the access point into power
4. Connect the access point’s ethernet cable to your router’s wan port

Within about two minutes, your entire venue should be back online using the hotspot.

Step 3: document your plan

Create:

• A simple diagram
• Step‑by‑step instructions
• A list of who is responsible during an outage

Store the equipment and instructions near your router.

Initial configuration takes about 10 minutes. Testing and documentation take another 20–30 minutes.

Once complete, your venue will have a reliable backup plan ready for any internet outage.

Yes. If you need assistance planning your outage recovery setup, open a support ticket. We can assess your environment and provide a tailored recommendation.