How do I make modification on Food or other Products in POS (in store sales only)

This tutorial explains how to create in‑store POS product modifications—also known as toppings, add‑ons, or options—for food items or other customizable products. These modifications allow staff to quickly customize an order during checkout, such as adding olives to a pizza, selecting a drink flavor for a combo meal, or choosing extra portions of an item.

Because these modifications are POS‑only and not available in the online shopping cart, they are designed specifically for fast, flexible, in‑person ordering where staff can guide the customer and make selections on their behalf.

This setup ensures that:

• Staff can easily add or remove toppings or options
• Pricing updates automatically based on selected modifications
• Products are organized into logical groups (e.g., toppings, drinks, sides)
• Customers receive accurate, customized orders
• The POS remains fast and intuitive during busy service periods

For a video walk through please visit: Video Training

Problem Being Addressed

1. Customizable Food Items Need a Structured Way to Add Options

Food items like pizzas, sandwiches, drinks, and combo meals often require multiple choices:

• Add olives
• Hold the cheese
• Choose a drink flavor
• Add extra toppings

Without modification products:

• Staff must manually adjust prices
• Orders become inconsistent
• Mistakes increase
• Customers may receive incorrect items

Modifications provide a clean, structured way to customize orders.

2. Preventing Incorrect Default Options

Some items include default ingredients (e.g., cheese on a pizza), while others should not be included unless selected (e.g., olives).

Without the “Default Option” setting:

• Items may include unwanted toppings
• Staff may forget to remove or add ingredients
• Customers with allergies or sensitivities may receive incorrect food

The modification system ensures defaults are handled correctly.

3. Ensuring Accurate Pricing for Add‑Ons

Add‑ons often have different prices:

• $2 for olives
• $1 for extra cheese
• $3 for premium toppings

Without modification pricing:

• Staff must manually calculate totals
• Pricing becomes inconsistent
• Revenue may be lost due to under‑charging

Modifications automatically adjust the price based on selections.

4. Supporting Multi‑Select and Single‑Select Options

Some groups allow multiple selections (e.g., multiple pizza toppings).
Others should allow only one (e.g., choosing one drink flavor).

Without modification groups:

• Staff could accidentally select multiple drink flavors
• Customers could receive incorrect or unintended items
• Combo meals could be mis‑priced

Grouping ensures the correct selection behavior.

5. Avoiding POS Sync Issues and Display Errors

Modification products require time to process and sync in the POS.

Without waiting for the rebuild:

• Items may not appear
• Modifiers may not load
• Pricing may be incorrect
• Staff may think the setup “didn’t work”

The tutorial clarifies the required sync time to prevent confusion.

6. Reducing Staff Errors and Speeding Up Checkout

During busy service periods, staff need:

• Fast access to toppings
• Clear modification groups
• Automatic pricing
• Easy multi‑select options

Without modifications:

• Checkout slows down
• Staff must remember prices manually
• Orders become inconsistent
• Customer satisfaction decreases

Modifications streamline the entire ordering process.

This tutorial addresses the operational challenges of offering customizable food and POS‑only products by teaching operators how to:

• Create modification products (toppings, add‑ons, options)
• Assign prices and default behaviors
• Build base products that support modifications
• Organize modifiers into groups
• Control multi‑select vs. single‑select behavior
• Ensure accurate syncing and POS display

Properly configured modifications ensure fast, accurate, and consistent in‑store ordering—improving both staff efficiency and customer satisfaction.