How do i create bulk vouchers?

Organizations frequently need to issue bulk vouchers—either because they were purchased in advance, donated to community partners, or distributed for marketing and promotional campaigns. These vouchers are available to be redeemed online or in‑store without charging the customer again, while still consuming the correct capacity and tracking usage accurately. Vouchers are essentially prepaid experiences.

This tutorial explains how to:

• Create a voucher redemption product by copying an existing ticket
• Configure it so it cannot be purchased without a valid voucher code
• Generate unique voucher codes in bulk
• Set expiration dates, usage limits, and prefixes
• Export codes into a CSV list for distribution
• Enable online voucher redemption in the shopping cart
• Redeem vouchers in the POS for walk‑up customers

The goal is to ensure that voucher programs are secure, trackable, easy to manage, and seamless for both customers and staff.

 For a video walk through please visit: Video Training 

1. Preventing Unauthorized or Accidental Free Redemptions

Without a dedicated redemption SKU and the Requires Voucher Code setting:

• Anyone could “purchase” the product for free
• Staff would need to manually verify vouchers
• Fraud or accidental misuse could occur
• Customers could redeem the wrong product

Requiring a valid voucher code ensures only authorized guests can redeem the offer.

2. Ensuring Customers Are Not Charged Again

Bulk vouchers are typically:

• Prepaid (corporate or group sales)
• Donated to nonprofits or schools
• Distributed for marketing or sponsorships

Without a $0 redemption product:

• Customers may be charged again
• Staff must override pricing manually
• Accounting records become inaccurate

A redemption SKU ensures the transaction is handled correctly and consistently.

3. Maintaining Accurate Capacity and Reporting

Voucher redemptions must behave exactly like the original ticket.
Without copying the original product:

• Capacity may not be reduced
• Overbookings could occur
• Reporting may mix paid and free admissions
• Usage tracking becomes unreliable

Copying the original product ensures the redemption SKU consumes the correct resources and appears in reporting properly.

4. Generating Secure, Unique, Trackable Voucher Codes

Manually creating codes leads to:

• Duplicates
• Invalid codes
• Security issues
• Difficulty tracking usage

Bulk creation solves this by generating:

• Unique codes
• A downloadable CSV list
• Optional prefixes for easy identification
• Built‑in expiration dates
• Usage limits (single‑use or multi‑use)

This ensures every code is secure and traceable.

5. Supporting Third‑Party Voucher Programs

Some partners (e.g., Groupon) provide their own voucher codes.
Without an import tool:

• Staff must manually enter hundreds of codes
• Errors are common
• Redemption tracking becomes unreliable

The bulk import option allows operators to upload third‑party code lists directly.

6. Allowing Customers to Redeem Vouchers Online

Most voucher holders will redeem online.
Without enabling the Redeem Vouchers section in the shopping cart:

• Customers cannot redeem their codes
• Staff must handle redemptions manually
• Customer experience suffers
• Lines at the POS increase

Adding the “Redeem Vouchers” shortcut ensures customers can:

• Enter their code
• Validate it
• Redeem their voucher
• Complete checkout independently

This reduces workload and improves convenience.

7. Supporting Walk‑Up Redemptions in the POS

Some customers will still arrive in person with a voucher code.
Without POS redemption:

• Staff may not know how to process the code
• Incorrect products may be selected
• Codes may be redeemed improperly

The POS redemption workflow ensures:

• Staff can search for the redemption product
• Verify the code using the prefix
• Complete the transaction at $0
• Consume the correct capacity

This keeps in‑person redemptions fast and accurate.

8. Enforcing Expiration Dates and Usage Limits Automatically

Voucher programs often require:

• One‑time use
• Multi‑use
• Limited uses per visit
• Expiration after 1–2 years

Without built‑in controls:

• Staff must manually track expiration
• Customers may redeem expired vouchers
• Multi‑use vouchers may be over‑redeemed

The bulk creation tool enforces these rules automatically.

9. Ensuring the System Syncs Properly

Voucher creation and product edits require processing time.
Without waiting for the sync:

• Codes may not work
• Redemption products may not appear
• Staff may think the setup failed

The tutorial clarifies the required processing time to avoid confusion.

The bulk voucher workflow solves the operational challenges of managing prepaid, donated, or promotional vouchers by ensuring:

• Only valid voucher codes can be redeemed
• Customers are not charged again
• Capacity is consumed correctly
• Reporting remains accurate
• Codes are unique, secure, and trackable
• Expiration dates and usage limits are enforced
• Third‑party voucher lists can be imported
• Customers can redeem vouchers online
• Staff can redeem vouchers in the POS
• Fraud and misuse are prevented

Together, the redemption SKU and bulk voucher creation tools provide a complete, reliable system for managing voucher programs of any size.